Customer Care & Policies

Here for every step.

We are preparing the Velvet Accord store. Ordering is not open yet. Our complete purchase policies will be available before we accept orders.

For assistance, contact our team or explore our frequently asked questions.

Shipping & delivery

Delivery areas, charges and estimated timelines are being finalized for launch. Confirmed delivery information will be shown before you place an order.

Returns & refunds

Our return conditions and instructions will be published before ordering opens. Please contact us with questions about a product or packaging condition.

Privacy policy

Our complete privacy notice is being prepared for launch. For questions about information you share with us, or to request access or correction, contact hello@velvetaccord.ca. Please do not email passwords or card details.

Terms & conditions

Purchase terms will be available before checkout opens, alongside pricing, delivery and return information. For questions about the store, contact our team.